Contact Guest Relations

Our Guest Relations team are available from 9 am - 5:15 pm Monday to Friday, excluding Bank Holidays.

If you would like to contact a member of the team, please complete the form below.

We will use the information you provide to deal with your enquiry and keep you informed about its progress. If you compliment a person or a team for their service, we will pass your compliment on to them and their manager, so that their achievement can be recognised. Most complaints can't be resolved without discussing the matter with other people, so we may need to share information about your complaint with: the team at the pub you visited, or their area or regional manager; the management team of a contractor we have engaged; or other types of third party organisation. We will only share information with others when it's necessary to investigate and resolve your complaint.

Please refer to our privacy notice for more information about how we use and take care of your data.