Terms & Conditions
Terms & Conditions
Website terms and conditions
These terms and conditions govern your use of this website. Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these terms and conditions, please do not use this website.
1. Use of this website
This website is provided to you free of charge for your personal use subject to these terms and conditions. By using this website you agree to be bound by these terms and conditions.
The terms and conditions do not affect your statutory rights.
2. Amendments
We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on this website. The changes will apply to the use of this website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new terms and conditions.
3. Access to and availability of the website
We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.
4. Passwords and security
You agree to (and agree to ensure that your directors, employees and agents):
Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them
Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party5. Intellectual property
The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.
Other than having permission to access the website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party (‘intellectual property’).
All rights in relation to intellectual property not expressly granted by us are hereby reserved to us (or our licensors) and no right, licence or benefit to such intellectual property is granted to you.
6. Property details
We reserve the right to change the details of any pub, hotel or restaurant at any time without notice.
7. Liability
This website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet.
We have made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the website for which we take no responsibility. We reserve the right to make changes and/or corrections to the website at our own discretion.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of this website with any of your equipment, software or telecommunications links
technical problems including errors or interruptions of this website
unsuitability, unreliability or inaccuracy of this website
inadequacy of this website to meet your requirements
By accessing this website you agree that we shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the internet via hyperlinks from this site.
Nothing in this paragraph applies to our liability in respect of products sold through our pubs, hotels or restaurants.
Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.
8. Third-party websites and products
From time to time this website may include links to other websites not under our control. We will accept no liability in respect of, the content on any external link.
Any information related to a supplier or product on the website which is not part of or produced by us or our group does not represent any endorsement by us of the quality of the supplier or product offered.
9. Termination
We may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these terms and conditions.
On termination, you will make no further attempt to access the website or use the services and must delete all relevant passwords and any other website material.
10. Your liability
You agree to be liable for and to indemnify us (and our officers, employees, directors, shareholders, representatives, successors and assigns) and hold us harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.
11. General
If we fail to exercise our rights immediately, this will not by itself be taken as a waiver of those rights and we may still exercise those rights in the future.
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that we may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining our written consent.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.
This website is owned and operated by Greene King Brewing and Retailing Limited, a company registered in England and Wales whose registered office is at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT. Company registration number 3298903.
Last updated: April 2018- All products are subject to change and availability and may vary from pub to pub. Offers may be withdrawn at any time without prior notice. Managers decision is final and binding. All information is correct at time of production. Alcohol cannot be served to anyone under the age of 18 - proof of ID will be requested. Failure to produce authentic ID will lead to refusal of service.
- Please present your voucher in the Blue Light/Defence Discount app when placing your order, which entitles the bearer to 15% Off Food at a participating pub.
- The offer can be redeemed until 31st December 2024, Monday to Sunday during food service hours.
- The offer cannot be used on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day
- All daily deals are not available for use in conjunction with any other offers and discounts including but not limited to Blue Light Card, Defence Discount Service and AA discount.
- Offer valid for bills up to £200, max discount £40.
- Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers.
- Only one redemption per person, per transaction, per visit for a maximum of 10 guests, including the BLC Member.
- Offer subject to availability.
- Invalid memberships will not be accepted.
- There is no cash alternative for this discount and this discount is not transferable.
- The offer is not transferable.
- We reserve the right to amend, cancel or withdraw this offer at any time.
- Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire, DE14 3JZ.
- Exclusive monthly offers will be emailed to you using the address you provide at the time of signing up. Hungry Horse cannot be held responsible for emails that go into your junk folders – please add us to your list of safe senders. The emails we send with offers on are valid for that email address only and shouldn’t be forwarded on or shared. We aim to communicate with you at least twice a month via email and there will be news and offers included on these. We cannot guarantee that there will be an offer on every email we send.
News alerts and updates will be communicated via email and our Facebook page. We will only send you news and information that is relevant to our business – your information will not be shared with third parties.
Full allergen information on the ingredients in the food we serve is available on request.
Full allergen and nutritional information can be found at www.hungryhorse.co.uk. Our dishes are prepared in kitchens where nuts and gluten are present as well as other allergens; we cannot guarantee that any food item is completely free from traces of allergens, due to the risk of unexpected cross contamination. We do not include ‘may contain’ information. Please note that we do not operate a dedicated vegetarian/vegan kitchen area. Our menu descriptions do not list all ingredients. Please ask your server before ordering if you are concerned about the presence of allergens in your food. ( 18) For adults aged 18+ only (V) Suitable for Vegetarians (Ve) Suitable for Vegans (bones symbol) (N) Dish contains Nuts †Fish, poultry and shellfish dishes may contain bones and/or shell. Scampi may contain one or more tail per piece. Onion rings are made from chopped and reformed onions. * All stated weights are approximate before cooking. Dishes may contain alcohol. Calorie counts are correct at the time of print. Dishes on the NGC menu are made with ingredients that do not intentionally contain gluten. However, due to the risk of cross-contamination from a range of ingredients within our kitchens, traces of gluten may be present. Please ensure a member of the team is aware that you are ordering from our No Gluten Containing Ingredients Menu. Reference intakes (RIs) of an average adult 8,400 KJ / 2000 kcal. If your advertised choice is unavailable a suitable alternative of an equivalent price may be offered at the manager’s discretion. Photography is for illustrative purposes only.
Our Deals: Monday - Grill Monday includes six dishes from Grills section on Mondays only, subject to availability. Cannot be used in conjunction with any other offer or discount including Kids Eat for £1. Monday – Kids Eat for £1. Up to 2 kids can eat with every full paying adult (excludes lunch section of the menu). Choose any small meal for £1, or any large meal for £1.50 from the Kids’ menu. Tuesday – Mix It Up Tuesday. Any Mix It Up combination included in the deal. Wednesday – Curry and a Drink. Choose a curry and a deal drink for £8 all day every Wednesday. All deal drinks are subject to change, availability and may vary from pub to pub. Please check with a team member for full range included. If your advertised choice is unavailable, a suitable alternative of an equivalent price may be offered at the manager’s discretion. Must be ordered in the same transaction. Thursday – Two-course Thursday. Add any starter or selected dessert to any Super Special meal for £1 on Thursday. Must be ordered in the same transaction as the Super Special. Ultimate candymania and The Horseshoe Doughnut are not included. . Friday – Seeing Double Fridays – Buy one burger, get a 2nd Burger for £1. On all burgers. Cheapest burger is £1. Burgers must be ordered in the same transaction. Saturday – Super Saturday. Any Super Special for a set price, Saturday only. Sunday – Roast and a drink. Choose any roast (excludes kids roasts) and deal drink for £10. All deal drinks are subject to change, availability and may vary from pub to pub. Please check with a team member for full range included. If your advertised choice is unavailable, a suitable alternative of an equivalent price may be offered at the manager’s discretion. Must be ordered in the same transaction Monday – Friday - Two Classics for a set price, available on selected dishes Monday to Friday, dishes must be ordered in the same transaction.
For every Ultimate candymania, Impossible nuggets starter, Omega-3 fish finger wrap/baguette and Beyond Meat stack sold £0.20 plus VAT will be paid to Macmillan Cancer Support*, a registered charity in England and Wales (261017), in Scotland (SC039907) and in the Isle of Man (604). Also operating in Northern Ireland. *Paid to Macmillan Cancer Support Trading Limited a wholly owned subsidiary of Macmillan Cancer Support to which it gives all of its profits. All cash and credit or debit card tips are paid in full to our team members. We accept cash, Visa, MasterCard and Maestro. Greene King Brewing and Retailing Limited, Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.
- Promotion open to UK residents only, aged 18+, excluding Greene King employees, their families or anyone else professionally connected with this promotion.
- This voucher entitles you to one free drink for your birthday from the following list: Large Coca Cola, Large Coca Cola Zero, Large Lemonade, Pint of Strongbow original, Pint of Carlsberg, Pint of Carling, Pint of Fosters, Pint of Greene King IPA, 175ml of I Heart Sauvignon Blanc, I Heart Blush Pinot Grigio, I Heart Cabernet Sauvignon and 125ml Amodo Prosecco.
- This voucher is valid two weeks before and two weeks after you birthday . ID may be required to prove your date of birth.
- This voucher cannot be used in conjunction with any other offer, including Greene King employee vouchers or Greene King friend & family vouchers.
- Only one free drink voucher is allowed per email address and per person.
- Alcoholic beverages can only be sold to over 18s only. Proof of identity may be requested. We remind customers to drink responsibly.
- Offer excludes December 24th, December 25th, December 26th, December 31st, January 1st.
SUMMARY TERMS AND CONDITIONS
Promotion open to UK residents only, aged 18+. To enter, comment on the post tagging a friend. Promotion closes at 12:01 on 13th June 2025. Two winners will receive 1x £50 Hungry Horse gift card each. One winner will be selected from all Facebook entries, and one winner will be selected from all Instagram entries. Full terms and conditions are available at https://www.hungryhorse.co.uk/terms-and-conditions. Promoter: Greene King Brewing & Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent DE14 3JZ.
TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion, you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 12:00 on 6th June 2025 and closes at 12:01 on 13th June 2025.
4. Entry requirements. To enter through Facebook, you must like/follow the page, like the post, and tag a friend in the comments. To enter through Instagram, you must follow the account, like the post, and tag a friend in the comments.
5. Winner selection. One winner will be selected at random from all entries across Facebook. One winner will be selected at random from all entries across Instagram.
6. Prize. Two winners will receive 1x £50 Hungry Horse gift card.
7. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
8. Notification. The winner will be informed of their prize within 7 working days following the end of the promotion, unless otherwise specified.
9. Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
10. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
11. Delivery. The winner will receive a message from the Hungry Horse social team, through the respective platform they entered on. If the winner entered on Facebook, they will receive winning confirmation through Facebook. If the winner entered on Instagram, they will receive winning confirmation through Instagram. The prize will be sent no later than 30 days after the closing date of the competition.
12. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
13. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
14. Publicity. The winner may be asked to take part in publicity relating to this promotion but this will be discussed with the winner before taking place.
15. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
16. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted.
17. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
18. We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
19. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
20. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
21. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
22. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
23. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
24. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ.
Privacy notice
25. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
26. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
27. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
28. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
29. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to…
Is kept for…
Entering a promotion
4 months following the closing date of a promotion
Enquiring about a promotion
3 months following our reply to you
- Will we sell your personal data to anyone else? No. That’s not something we do.
- Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party
Personal data that is shared
Reasons for sharing personal data
3sixfive
Name, address including post code, date of birth, telephone number, email address and any other categories of personal data provided by you.
To respond to customer queries and complaints
WPR Name, address including post code, date of birth, telephone number, email address and any other categories of personal data provided by you. To select a winner at random Service Now
Name, contact information, address, booking information, complaint information
Managing guest queries and complaints
1. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
2. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
3. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
4. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
5. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
6. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
7. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
8. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
9. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:Processing purpose
Lawful basis for processing
Administering a promotion
We process personal data because it is necessary to do so for the performance of the relevant contract.
Responding to an enquiry about a promotion
We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.
- You have the following rights under data protection law:
- to ask us to tell you what personal data we are processing that relate to you (right of access);
- to require us to rectify or stop processing inaccurate personal data (right to rectification);
- to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
- to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
- to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
- to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
- You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
- You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
- Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
- Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.
The majority of our Greene King owned brands and pubs are active across Social Media; from our customer facing brands like Flaming Grill and Hungry Horse, through to Greene King Sport, our beers and our local pubs throughout the UK.
Our Social Media Terms of Use aims to set out what to expect from our social channels.
What should you expect from us?
At the heart of everything we do, we aim to engage and delight—celebrating our diverse brands across Social Media and sharing the vibrant essence of pub life through our local pages. Social media is a wonderful space for conversation and connection, and we encourage open dialogue. To ensure everyone has a positive experience, we ask that all interactions adhere to the terms of use outlined here.
We believe that our pubs are for everyone, and this warm welcome extends to all our digital channels too. Our dedicated social media team works hard to keep our channels fresh and active, sharing content that reflects the unique energy of our community.
If the channel is not monitored, it should say state this within the about us or bio.
We welcome comments and messages across all our platforms and aim to respond within 24 hours across our brand pages.
What we expect from customers:
In line with our Customer Promise, we believe in creating an inclusive and respectful community both in our pubs and on our social media channels. We expect all customers to comply with the respective social media platforms terms of use.
We also expect our customers to be kind and respectful when engaging with our social platforms and content, however from time to time we do come across unreasonable behaviour.
We reserve the right to remove any content or comments if they are;- Disrespectful, hateful, or abusive
- Include discrimination of any kind
- Directly demonstrating racism/directly racist
- Promote goods or services outside of Greene King and our partners
- Corrupt or illegal
- Includes the filming of our team without permission
- Suspected as spam
We reserve the right to block users from our accounts for the behaviour listed above.
Content shared by fans or followers on Greene King Social Channels is the responsibility of the individual and does not reflect the opinions of Greene King and its employees. Remember social media is a public space, so anything you write could be open to comments from others.Additional information:
User Generated Content:
- By tagging any of our brands or pubs in your Facebook or Instagram story, you are agreeing that Greene King brands and pubs can share this content across the respective channel/brand story
- By actively tagging or hash tagging any of our brand or pub accounts in your social media content, we assume the content posted is not confidential and you are happy to be contacted by a Greene King representative, who will ask permission for this content to be used across social media or digital channels
Competition Terms and Conditions:
- Competitions hosted on our brand pages will always have corresponding T&Cs hosted on the brand website. Where possible, we will link to these within our social post or bio
- Pub Page Competition T&Cs are hosted here https://www.greeneking.co.uk/terms-conditions
If you see or receive contact from any social media presence claiming to be from Greene King and you’re unsure, please contact our Customer Services Team.
If you have any questions concerning our social media, please contact us through our standard customer service methods listed here https://www.greeneking.co.uk/contact-us/customer-service
Policy reviewed January 2025